Refund & Returns Policy

Effective Date: August 1, 2023

At Anton Color Studio, we strive to ensure that you are completely satisfied with your purchase. However, due to the digital nature of our products, our Refunds and Returns Policy is designed to be fair to both our customers and our business. Please read this policy carefully to understand the terms under which refunds and returns are accepted.

1. Scope of Policy

This Refunds and Returns Policy applies to all digital products sold through our website, antoncolorstudio.com. Our digital products include, but are not limited to, coloring pages and other digital content for colorists and publishers.

2. Digital Product Refunds

Due to the nature of digital products, all sales are final, and we do not offer refunds once a product has been downloaded or accessed. However, we understand that exceptional circumstances can arise, and we will consider refund requests under the following conditions:

  • Non-Delivery of Product: If you do not receive the download link or access to the digital product within a reasonable timeframe (typically 24 hours after purchase), please contact us at support@antoncolorstudio.com. We will investigate the issue and, if necessary, provide a refund.
  • Download Issues: If you encounter technical problems that prevent you from downloading or accessing the digital product, please contact us at support@antoncolorstudio.com within 7 days of purchase. We will provide assistance and, if the issue cannot be resolved, we may issue a refund.
  • Corrupted or Defective Files: If the digital product you receive is corrupted or defective and you cannot use it as intended, please contact us at support@antoncolorstudio.com within 7 days of purchase. We will offer a replacement file or, if a replacement is not possible, we may issue a refund.

3. Conditions for Refunds

To be eligible for a refund, you must meet the following conditions:

  • You must contact us within 7 days of your purchase.
  • You must provide a detailed description of the issue and any relevant evidence (e.g., screenshots).
  • You must not have used, copied, or shared the digital product beyond what is necessary to identify the issue.

We reserve the right to refuse a refund request if it does not meet these conditions or if we determine that the request is fraudulent or abusive.

4. How to Initiate a Refund Request

If you believe you are eligible for a refund under the conditions outlined above, please follow these steps:

  1. Contact Us: Email us at support@antoncolorstudio.com with the subject line “Refund Request” and include your order number, a detailed description of the issue, and any supporting evidence.
  2. Review Process: Our customer support team will review your request and respond within 3 business days.
  3. Resolution: If your refund request is approved, we will process the refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account.

5. No Refunds for Change of Mind

Please note that we do not offer refunds or exchanges if you change your mind about a purchase. We encourage you to carefully review the product description and any available previews before making a purchase.

6. Contact Information

If you have any questions or need further assistance regarding this Refunds and Returns Policy, please do not hesitate to contact us:

By purchasing digital products from antoncolorstudio.com, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.